Last updated · June 2026
Your privacy matters to us. This policy explains what we collect, why we collect it, and how we keep it safe.
Name, email address, shipping address, and order details when you make a purchase or sign up for early access. Pet name and birthday if you choose to share them. Anonymous browsing data (pages viewed, device type, language) via standard analytics. Payment information is processed directly by Shopify — we never see or store your full card details.
To fulfill orders, send order updates and shipping notifications, reply to support emails, send occasional product updates and offers (only if you opt in), and improve our website and products. We do not sell your data to anyone, ever.
Service providers that help us run the business — Shopify (storefront and payments), our email provider, shipping carriers, and analytics tools. Each is bound by their own privacy terms and only receives the data needed to do their job.
We use essential cookies for cart and login functionality, and standard analytics cookies to understand how the site is used. You can disable cookies in your browser settings — some features may not work without them.
You can ask us at any time to see, correct, export, or delete the personal data we hold about you. Email support@huloohuloo.com and we'll respond within 30 days. You can unsubscribe from marketing emails using the link in any email or by visiting our unsubscribe page.
We keep order records for up to 7 years for tax and accounting purposes. Account and marketing data is kept until you request deletion. All data is stored on secured, encrypted servers (Shopify, Supabase). We follow industry-standard practices but no system is 100% secure.
Our site is not directed at children under 13. We do not knowingly collect personal information from anyone under 13.
