1. Where we ship
We currently ship to the contiguous 48 US states only (no PO Boxes). Hawaii, Alaska, and US territories are coming soon — join our early-access list to be notified. International shipping is not yet available.
Last updated · June 2026
Shipping & Delivery
Everything you need to know about how (and when) your order arrives.
2. Shipping rates
Cat litter is heavy, so we've built our shipping around the best deal for loyal customers: (1) Subscribe & Save — free shipping across all 48 contiguous states on every recurring order. (2) California residents — free standard shipping on any one-time order over $45. (3) One-time / out-of-state orders — calculated shipping at checkout based on package weight and your delivery address. Note: due to weight, we do not currently offer 2-day air to keep prices fair.
3. Processing time
Orders are processed within 1–2 business days (Mon–Fri, excluding US holidays). Standard delivery is 2–5 business days after processing. You'll receive an email with your tracking number as soon as your order ships.
4. Pre-orders
The Founder Box and other pre-order items ship in the order received as each production batch is completed. Estimated ship windows are shown at checkout and updated by email.
5. Lost or damaged packages
If your package is lost in transit or arrives with serious outer-box or bag damage, email support@huloohuloo.com within 14 days of the carrier's delivery date with your order number (a photo helps us file the carrier claim, but is not required). We'll send a replacement or issue a full refund — no extra proof needed for damaged items.
6. Address changes
We're happy to update your shipping address any time before the order is handed off to the carrier. Once shipped, please contact the carrier directly with your tracking number to request a redirect.
Questions? Email support@huloohuloo.com — a real human will reply within 24 hours.