Last updated · June 2026
We want every cat (and every human) to love huloo huloo. If something isn't right, we'll make it right.
We want you and your cat to be 100% satisfied with huloo huloo. For your very first purchase, if you or your cat are not completely happy, email support@huloohuloo.com within 30 days of delivery. We'll issue a full refund for your first order — no need to ship the used litter back. (Limit one refund per household. Does not apply to returning subscribers or repeat orders.)
For any orders after your first, unopened and unused bags may be returned within 14 days of delivery. The customer is responsible for return shipping. Once we receive and inspect the return, we'll issue a refund for the product cost, minus any original shipping fees. Opened or used bags are not eligible.
You can pause, modify, or cancel your Subscribe & Save plan any time from your customer portal. However, changes must be made at least 48 hours before your next scheduled processing date. Once an order has been processed or shipped, we cannot cancel or refund it.
We are not responsible for orders shipped to an incorrect address provided by the customer. If a package is returned to us due to an incorrect address, a $5 flat-rate reshipping fee (or restocking fee) will be applied before a refund or reshipment is processed.
If your order arrives damaged or you received the wrong product, contact us within 14 days of delivery. We'll send a replacement at no cost or issue a full refund — your choice.
Approved refunds are issued to the original payment method within 5–10 business days. Your bank may take a few extra days to post the credit. You'll receive an email confirmation once the refund is processed.
